Welcome to Silver Jewelarts! We are committed to providing you with the best possible shopping experience. This page outlines our shipping and return policies to ensure transparency and customer satisfaction. Please review these policies carefully before making a purchase.

1. Shipping Policy

Shipping Destinations

We currently ship products within India. If you are interested in international shipping, please contact us at silverjewelarts.com for further assistance.

Shipping Methods and Costs

• Standard Shipping: Delivery within 5-7 business days. Shipping charges are calculated at checkout based on the destination and weight of the order.
• Express Shipping:Delivery within 2-3 business days. Additional charges apply and are calculated at checkout.

Order Processing Time

• Orders are typically processed within 1-2 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order

• Once your order is shipped, you will receive an email with the tracking number and a link to track your package.
• You can also track your order status in your account on our website.

Delivery Issues

• If you encounter any issues with your delivery, such as a delayed shipment or a lost package, please contact us immediately at silverjewelarts.com
• We will work with the shipping carrier to resolve the issue as quickly as possible.

2. Return Policy

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Certain items, such as personalized or custom-made products, are not eligible for return.

Return Process

• To initiate a return, please contact us at sales@silverjewelarts.com with your order number and reason for return.
• We will provide you with a return authorization and instructions on how to send your item back to us.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost in transit.

Refunds

• Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

• If you need to exchange an item for a different size or color, please contact us at silverjewelarts.com
• Exchanges are subject to product availability. If the item is out of stock, we will offer you a refund or an alternative product.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at silverjewelarts.com with a photo of the damaged product.
• We will arrange for a replacement or refund as soon as possible.